Terms of Use

WEBSITE TERMS OF USE

VERSION 1.0

LAST REVISED ON: March 29, 2026

The website located at www.vicatoo.com (the "Site") is a copyrighted work belonging to Vicatoo, Inc. (doing business as 'Vicatoo') ("Company", "we", "us", "our").

Certain features of the Site may be subject to additional guidelines, terms, or rules ("Additional Terms"), which will be posted on the Site in connection with such features. All Additional Terms are incorporated by reference into these Terms.

Please also review our Privacy Policy and Booking & Cancellation Policy (together, the "Policies"). The Policies are part of these Terms and are incorporated by reference.

BINDING AGREEMENT

BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS. YOU REPRESENT THAT YOU HAVE THE LEGAL CAPACITY AND AUTHORITY TO ENTER INTO THESE TERMS. YOU MUST BE AT LEAST 18 YEARS OLD TO USE THE SITE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SITE.

1. DEFINITIONS

"Confirmation Message" means the written confirmation sent by Company via email or other official communication channel that includes the final booking details (including, as applicable, price, currency, payment terms, cancellation terms, and no-show terms).

"Hotel" means the accommodation provider (or its authorized representative) responsible for providing the lodging services.

"Verified by VICATOO" means that VICATOO's in-house team filmed the room video themselves. This is NOT a guarantee of full match at stay time — view, floor, bed type, and furnishings may differ. The video is a visual reference for the character of the room; the Hotel's confirmation message is the definitive source for your stay's specifics.

2. ACCOUNTS

2.1 Account Creation. To use certain features of the Site, you may be required to create an account. You agree to provide accurate, current, and complete information and to keep it updated.

2.2 Account Security. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use or security breach.

3. ACCESS TO THE SITE

3.1 License. Subject to these Terms, Company grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes.

3.2 Restrictions. You agree not to:

copy, reproduce, distribute, publicly display, or exploit any portion of the Site except as expressly permitted;
modify, reverse engineer, decompile, or attempt to derive source code from the Site;
use the Site to build a competing product or service;
interfere with the Site's security, performance, or operation (including by scraping, automated access, or excessive requests);
use the Site for unlawful, harmful, or fraudulent purposes.

3.3 Modifications; Availability. We may modify, suspend, or discontinue the Site (in whole or in part) at any time, with or without notice. We are not responsible for any resulting unavailability.

3.4 No Support. We are not obligated to provide support or maintenance unless we expressly agree in writing.

3.5 Ownership. All intellectual property rights in and to the Site and its content are owned by Company or its licensors. No rights are granted except as expressly stated.

4. BOOKING SERVICES

VICATOO provides an online hotel discovery and booking platform. Booking availability and methods may vary depending on the platform configuration and partner integrations at the time of booking.

When you make a booking through the Site, you will receive a Confirmation Message containing the final booking details (including applicable price, currency, payment terms, cancellation terms, and any no-show terms). WhatsApp is available as a customer support channel.

You acknowledge and agree that:

All bookings are subject to Hotel availability and the Hotel's terms.
The Hotel's policies (including payment, cancellation, taxes, service charges, fees, insurance, check-in rules, and house rules) are the final authority and may vary between Hotels.
Company acts as an intermediary between you and the Hotel. Company is not a party to the accommodation contract unless explicitly stated in the Confirmation Message.

Official Channels: Confirmation Messages and official correspondence are issued only from the WhatsApp number stated above or the email [email protected]. Any messages from other sources are not binding on Company.

5. PRICES, CURRENCY, AND TAXES

Prices displayed are sourced from our technical inventory partner Emerging Travel Group (RateHawk) and from hotels participating in VICATOO's self-filming program. Prices reflect available rates at the time of search. Final pricing is confirmed at checkout before payment is processed. VICATOO does not guarantee that prices will remain unchanged between search and checkout.

Hotels may impose additional taxes, service charges, and fees (for example: city/tourism tax, resort fees, breakfast, extra beds, deposits, or incidentals). Such amounts may not be included unless explicitly stated in your Confirmation Message.

6. COMMISSION DISCLOSURE

Company may receive a commission from a Hotel for certain bookings that Company coordinates. Commission typically ranges between 8% and 25% (average 12-15%), and varies based on the Hotel, room type, rate plan, and season.

This commission does not necessarily result in a higher price to you; the price may match the Hotel's public rate or vary based on available offers and rate conditions. Company does not charge users any fees for using the reservation coordination service unless explicitly disclosed in writing prior to confirmation.

7. THIRD-PARTY LINKS

The Site may contain links to third-party websites or services. Company does not control and is not responsible for third-party content. Use third-party links at your own risk and review their terms and privacy policies.

8. DISCLAIMERS

THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT OWN, MANAGE, OR OPERATE HOTELS AND ARE NOT RESPONSIBLE FOR THE QUALITY, SAFETY, OR DELIVERY OF ACCOMMODATION SERVICES. PHOTOS, DESCRIPTIONS, AMENITIES, RATINGS, AND OTHER INFORMATION MAY BE PROVIDED BY HOTELS OR PUBLIC SOURCES AND MAY CHANGE. THE FINAL AND CONTROLLING STANDARD IS WHAT IS CONFIRMED IN WRITING IN YOUR CONFIRMATION MESSAGE AND OFFICIAL CORRESPONDENCE.

9. CANCELLATION, PAYMENT, AND NO-SHOW

Cancellation, prepayment/deposit, and no-show policies vary by Hotel and rate plan. Your Confirmation Message is the primary reference for these terms.

If there is any conflict between Site content and your Confirmation Message, the Confirmation Message prevails.

10. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE.
COMPANY'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE WILL NOT EXCEED THE AMOUNT PAID FOR THE AFFECTED BOOKING OR TWO HUNDRED U.S. DOLLARS (US $200), WHICHEVER IS GREATER.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11. INDEMNIFICATION

You agree to indemnify and hold harmless Company and its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Site, your violation of these Terms, or your violation of applicable laws.

12. TERM AND TERMINATION

These Terms remain in effect while you use the Site. We may suspend or terminate your access (including your account) at any time for any reason, including for violations of these Terms.

13. CHANGES TO THESE TERMS

We may update these Terms from time to time. The "Last Revised" date indicates the latest update. Continued use of the Site after changes become effective constitutes acceptance of the updated Terms.

14. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Site shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware.

14.2 Informal Dispute Resolution. Before commencing any legal action, the affected party agrees to send written notice to [email protected] with a brief description of the dispute, and to allow a thirty (30) day period to attempt good-faith informal resolution before initiating litigation.

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15. MISCELLANEOUS

15.1 Severability. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

15.2 No Partnership or Agency. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Company.

15.3 Entire Agreement. These Terms and the Policies constitute the entire agreement between you and Company regarding the Site.

15.5 Force Majeure. Company shall not be liable for any delay or failure to perform due to causes beyond its reasonable control, including without limitation: war, pandemic, government travel restrictions, airport closures, civil or labor unrest, strikes, natural disasters, major technical outages, or sovereign decisions. In such circumstances, VICATOO will make reasonable efforts to assist with rescheduling or refunds where the Hotel or booking partner makes such options available.

16. CONTACT INFORMATION

Vicatoo, Inc.

Doing business as "Vicatoo"

Entity Type:

Delaware C Corporation

Address:

1111B S Governors Ave, STE 55694
Dover, DE 19904, US

Contact:

WhatsApp: +1 (775) 547-2405

Email: [email protected]